Complete Loss of Media Array
Resolved
Aug 30 at 03:05pm EDT
All media is available again and all systems back online.
The system will continue to perform post processing of all content in the background which will take another few months to complete.
Affected services
Updated
Aug 07 at 11:05pm EDT
Significant progress has been made on the restoration.
Approximately ~800 movies and ~25 TV shows are available again.
Estimate full restoration of content by mid next week. Post processing all content will take a couple months.
Affected services
Updated
Aug 01 at 11:28pm EDT
The main system has been brought back online. Requests are currently shut off. Preparations being made to get all content redownloaded and reprocessed.
Affected services
Created
Aug 01 at 04:20pm EDT
Plex is completely offline and inaccessible.
The arrays holding the media have been inadvertently destroyed.
Restore of the main systems from backup has begun.
All content is being re-downloaded and reprocessed.
This may take some time. The most recently watched content is being prioritized.
Many pages may show content unavailable until re-processed.
Affected services